Shipping policy
SHIPPING POLICY
Thank you for shopping with Snatched By Tiff. Please review the following information regarding order processing, shipping, delivery, and package issues.
ORDER PROCESSING
Orders are processed after payment has been successfully completed and the order has been reviewed.
Processing time is separate from carrier transit time. During launches, sales, holidays, high-volume periods, or other special circumstances, processing may take longer than usual.
Once an order has shipped, you will receive tracking information using the email address or phone number provided at checkout.
SHIPPING RATES & OPTIONS
Available shipping methods, current shipping rates, free-shipping offers, and estimated delivery windows are displayed at checkout.
Shipping rates and promotional free-shipping thresholds may change from time to time.
Choosing an expedited shipping method affects the carrier’s estimated transit time after shipment and does not necessarily shorten order processing time.
DELIVERY ESTIMATES
Delivery dates and transit times displayed at checkout are estimates and are not guaranteed.
Once a package has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier delays, transportation disruptions, incorrect addresses, or other circumstances outside the control of Snatched By Tiff.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been fulfilled.
Snatched By Tiff is not responsible for delays, failed deliveries, or additional shipping expenses caused by incorrect or incomplete addresses provided by the customer.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned to Snatched By Tiff because of an incorrect address, incomplete address, refused delivery, failed delivery attempt, or other customer-related delivery issue, the customer may be responsible for additional shipping charges to have the order resent.
Original shipping charges are generally non-refundable.
LOST, STOLEN OR MISSING PACKAGES
If tracking shows that a package is still in transit or appears delayed, please allow the carrier reasonable time to complete delivery and follow the carrier’s tracking or claim procedures when applicable.
If tracking shows a package as delivered but you cannot locate it, please:
- Check around the delivery location and with household members or neighbors.
- Verify the shipping address on your order.
- Contact the shipping carrier for additional delivery information.
- Contact Snatched By Tiff if additional assistance is needed.
Snatched By Tiff will make reasonable efforts to assist with carrier-related issues. However, a carrier’s delivery scan does not automatically guarantee replacement or reimbursement by Snatched By Tiff.
Any rights or remedies required by applicable law remain unaffected.
DAMAGED PACKAGES OR INCORRECT ITEMS
If your order arrives damaged, defective, or contains an incorrect item, contact Snatched By Tiff as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the merchandise
- Photographs of the packaging when applicable
Please keep the merchandise and original packaging until your claim has been reviewed.
When Snatched By Tiff is responsible for an incorrect or defective item, we will work with you to provide an appropriate resolution.
MULTIPLE ITEMS & SHIPMENTS
Whenever possible, items in the same order will be shipped together.
In some circumstances, an order may require more than one package or shipment. If this occurs, additional tracking information may be provided.
LOCAL PICKUP & DELIVERY
Local pickup and local delivery are not currently guaranteed shipping options unless specifically offered to you at checkout or arranged directly by Snatched By Tiff.
Please do not arrive at any inventory, storage, or fulfillment location unless you have received specific pickup instructions from Snatched By Tiff.
RETURNS
Shipping an item back does not automatically qualify the item for a return, exchange, store credit, or refund.
All returns remain subject to the separate Snatched By Tiff Return & Refund Policy.
Customers are responsible for ordinary return shipping costs unless the return is caused by an error by Snatched By Tiff or otherwise required by law.
QUESTIONS
For questions about an order, shipping, or delivery, please contact Snatched By Tiff using the contact information provided on our website.
Please include your order number whenever possible so we can assist you efficiently.
Snatched By Tiff reserves the right to update this Shipping Policy as our services and shipping options evolve. Any rights that cannot legally be limited under applicable law remain unaffected.